Note: the admin panel is only available from the desktop browser. To subscribe to Connect, please access our app from your desktop device.
When you create your account with Connect, you'll automatically be given a Basic account, which is Free. This account is fully HIPAA compliant, so you can share patient information, or Protected Health Information (PHI) right from the start.
When you're ready to subscribe, you can head to the Billing section (or if you need Standard features or Premium features), you can upgrade by heading to the Billing section. Billing can be found in the main menu under Admin.
Your current plan and subscription status is indicated in the Subscription tab. You can subscribe by clicking Proceed to Checkout.
This will take you to the Connect Checkout page. If you saved information on the Contact or Payment tabs, this will appear preloaded in Step 2 and Step 3. Alternatively, you can set this information for the first time as you proceed through checkout.
If you'd like to use an existing payment method, hit Use This Card in Step 3 (Option A) to complete your transaction. If you're entering in payment information for the first time, hit Complete Purchase in Step 3 (Option B) to complete your transaction.
You'll receive a confirmation email for your purchase.
For questions on pricing, please email us to receive a quote at: firstname.lastname@example.org
Connect bills monthly starting on the day you subscribe. We invoice at the beginning of each cycle. We'll include any existing members in the first invoice, then pro-rate any additional members that join your team and include them in the following invoice.
Invoices and billing-related emails are automatically sent to all team admins. You can promote a member to admin status if you'd like them to receive these emails.