When you're in a group with multiple people, you'll often want to get the attention of someone specific. You can do this using a mention.
Mentioning someone will send that person a direct notification. This means a red notification badge on the group name in the left sidebar, plus a mobile push notification, and eventually an email notification if the message isn't read.
Type the @ symbol (Shift-2) while in the message box to bring up a list of all users in your organization on Stitch.
Next, click the colleague you want to mention in your message. You can also start typing a name or username and the list will dynamically adjust to show relevant results. Then, just start typing your message. When you're done, hit enter to send it.
You can also mention more than one person in a single message. Just type the @ symbol again after you select the first provider. All providers mentioned will receive direct notifications.
You can also use @all to notify everyone in the group. Mentions will appear in blue in the group chat window for easy identification.
If someone mentions you in a message, your name will appear against a blue background for easy identification.
Mentions is great way to filter information and only alert the people relevant to your message, while still giving everyone in the group access to the conversation.
Conversations that happen within rooms are usually more relevant to some members of the room than they are to others. Using mentions within room conversations will give more meaning to notifications for everyone on your team, and new messages will more likely be checked at the right times.
Mentions allow you to notify other members when a message is specific to them within a room conversation. Mentions create a priority notification: a red badge number next to the room name, and a red number added to the taskbar icon on the desktop.
To mention someone, start typing "@" in a new message, and select from the list of members that appears. You can mention multiple people in a single message, and you can also type "@room" or "@everyone" to mention all members of the room (typically this is used for announcements or messages that are urgent for all members). "@here" will mention everyone in the room that is online.
Why should I use a mention in a room and not a direct message?
Rooms are typically used for a subset of team members to communicate in one place about a specific topic, with all members of that room benefitting from having visibility into the conversation. Typically, not every message that is sent in a room is high priority for every person within that room, but the message is still valuable for all members to read at some point. Specifically mentioning (@name) someone's name within a room will notify that person, while also giving transparency into the information shared for the other members of the room review later.
Sometimes you want to send an announcement that is urgent for multiple or all members within a room. You can mention more than one person's user name, or you can use a group mention:
@room or @everyone – mentions all members in a room
@here – mentions only members within the room who are online
The mentions list can be found in the right sidebar under additional tools.
This is a list of all messages in the conversation in which you’ve been mentioned. You can reference it to easily view the messages requiring your attention.
If you click on a message from the mentions list, Stitch will automatically jump to the message location in the chat history, so you can easily reference the context.